How to Reset Citrix Workspace App

How to Reset Citrix Workspace App

Hello,

To help you with this, please use the troubleshooting steps below. 

First is to Clear Cache your Chrome Browser:

  1. In Chrome
  2. On your computer, open Chrome.
  3. At the top right, click the three-vertical dots and then Delete browsing data.
  4. Choose Advanced
  5. Choose All-Time
  6. Select default or the types of information you want to remove.
  7. Click Delete data.

Next, we need to reset the Citrix app to clear its previous sessions.

Procedure to reset on Windows OS:

  1. In the lower right corner, near the clock, select the up arrow. 
  2. Right-click on the Citrix Workspace icon
  3. Select Troubleshooting then click Reset AppData
  4. Select Reset Citrix Workspace
  5. Click on Reset Citrix Workspace and respond Yes when prompted to confirm your choice
After the steps, close your browser then re-launch. Login to your Citrix account then click Open or Restart. Citrix should run without a problem. Make sure to launch tools one at time.

All is set.

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